Is StubHub Legit for Buying Tickets?

is stubhub legit

Editorial Process:

Our guides and reviews are written by experts who use their real-life experience. You can learn how we write our reviews by checking our editorial process.

Some links in this article are special affiliate links. If you buy something through these links, we might get a small reward at no extra cost to you. We recommend these products because we’ve used them and really like them. This site isn’t intended to give out financial advice. You can see more about our affiliate links in our privacy policy.

Table of Contents

Do you want to buy tickets on StubHub but don’t know whether the site is a scam?

You likely wonder, “Is StubHub legit?”

Fortunately, StubHub is indeed a legitimate ticket website.

However, you should know a few things about StubHub before buying tickets from the site.

I’m here to help. I wrote this guide to answer these questions and more about StubHub.

  • What is Stub Hub?

  • Are StubHub tickets legit?

  • Is StubHub safe for sellers?

  • Is StubHub reliable for concert tickets?

  • How reliable is StubHub for sporting events tickets?

Let’s begin.

What Is StubHub, and How Does It Work?

StubHub Homepage

StubHub is an online ticket marketplace that lets ticket buyers purchase tickets from sellers via the website. You can get digital tickets or have physical copies mailed to you.

The ticket trading platform started back in 2000. Its founders, Eric Baker and Jeff Fluhr, sold the company to eBay in 2007 for $310 million, which Viagogo acquired in 2020. Today, the website is the world’s largest ticket marketplace.

You can buy all sorts of tickets on StubHub, including regular and premium tickets to sports, concerts, and theater events. Most of these tickets are from people who can no longer attend the event or those who turn them for a profit.

How does StubHub work? You go to the website, find someone selling their tickets, and pay for it if you’re okay with the ticket price. You can’t haggle with sellers, but you can set price alerts and see if the price of your preferred ticket drops.

StubHub is a marketplace, meaning you don’t buy tickets from StubHub directly. Instead, you’re purchasing tickets from independent sellers on the website.

Here’s why people use StubHub:

  • To get better replacement seats

  • To find tickets to a sold-out event

  • To get tickets at a discount

  • To sell bought tickets to an event you can’t go to anymore

  • To sell tickets for a profit

Is StubHub Legit?

StubHub is a legitimate website where thousands of people buy tickets daily.

However, other StubHub users have reported fake tickets going through StubHub’s system. The website will not take this lightly and provide remedies and refunds for victims of inauthentic tickets sold on their platform.

Is StubHub a scam? Or is StubHub reputable? The company is not a scam and is reputable, given the number of years it’s operated and the millions of tickets it has brokered.

Is StubHub Safe? Is StubHub Reliable?

You’re probably wondering if there are fake tickets on the website.

StubHub verifies that sellers sell valid tickets before putting them on the site, meaning you usually get genuine tickets.

If you get a fake ticket, the StubHub FanProtect guarantee entitles you to replacement tickets, refunds on purchased tickets, or onsite credit.

Is StubHub a Reliable Website for Buying Tickets?

Yes. StubHub is a reliable website to buy tickets for sporting events, concerts, opera performances, and more.

However, dealing with sellers means ticket prices can vary greatly, and your experience with each seller can differ. To ensure you have the best possible experience, StubHub moderates the transactions between you and the sellers.

Are the Tickets on StubHub Real?

StubHub prioritizes ticket authentication, meaning you usually receive valid tickets. Their verification process partners up with 130 organizations, like the MLB, NFL, and NCAA, to ensure tickets on the site are authentic.

Are StubHub electronic tickets safe? Yes. These are the safest tickets to buy.

You can get most tickets via instant download when you pay.

Some buyers have experienced glitches, human error, and scams (even with StubHub’s rigorous verification process), but these occurrences aren’t common.

If you suspect you have a fake ticket, you can call the box office or event venue to help you verify the tickets purchased.

What Are the Pros and Cons of StubHub?

✅Pros❌Cons
A large selection of ticketsHigh prices
FanProtect guarantee on ticket purchasesHigh buying fee (10%)
No-hassle buying experienceNo returns and refunds
Reliable customer service
Over 50 countries with tickets listed on the site

Pros

  • You can find over 50,000 tickets to sporting and performance events.

  • FanProtect guarantees customers that they get legitimate tickets.

  • The buying experience is simple and hassle-free. There’s no haggling or ticket price wars.

  • StubHub has reliable and responsive customer service you can contact if you have issues.

  • Over 50 countries with tickets listed on the site and over 175 countries with buyers.

Cons

  • Some have said that the prices of tickets can be higher on StubHub than buying straight from ticket partners.

  • There’s a selling fee when reselling tickets on StubHub.

  • StubHub doesn’t provide returns and refunds unless you have issues with the ticket’s authenticity.

How Do You Buy Tickets on StubHub?

How Do You Buy Tickets on StubHub?

Here’s how to buy tickets on StubHub:

1- Visit the StubHub website and type your preferred event in the search bar at the top of the page.

stubhub searchbar

2- Go through the results and find the event you want to attend.

results

3- StubHub will provide a seat location map of each venue and show the tickets for sale with their ticket prices.

location map

4- Filter results to show price, section, or delivery method.

5- After selecting the tickets you want, pay for the tickets.

pay for tickets

6- You’ll receive the tickets after payment. If you choose the instant download, it should immediately come in via email. For physical tickets, the seller ships them to you. You should receive the tickets in a few days.

Tips When Buying Tickets on StubHub

Here are some tips to protect yourself when looking for tickets on StubHub.

Conduct Thorough Research.

Don’t just jump into a purchase without doing some research. Check the current prices on other StubHub alternatives (I’ll share some of StubHub’s competitors later in this article.).

Ensure you have adequate lead time in case of problems with your ticket so you don’t have to rush when finding replacement tickets.

Buy Tickets You Can Download Instantly.

Shipping tickets can be expensive on StubHub. Thus, I always recommend instant download tickets when buying tickets on StubHub.

Go for instant download tickets, not electronic ones.

What is the difference between StubHub Electronic vs. Instant Download? Instant download tickets are ready immediately, whereas some electronic tickets might take some time to get sent to you.

Contact StubHub Customer Service If You Encounter Issues.

One of the strengths of StubHub is its customer service. Don’t hesitate to contact their customer support team if you have any problems. They will not disappoint.

Can You Sell Tickets on StubHub?

If you have unwanted tickets or can no longer attend a certain event, you can sell them on StubHub instead.

Ensure you have a few days or weeks before the event when you sell them. However, you can list tickets anytime for mobile delivery and up to three days for paper tickets.

Is StubHub a Good Website for Selling Your Unwanted Tickets?

StubHub is one of the most popular places to sell unwanted tickets online. Millions of people visit the website for tickets to their favorite artists, sports teams, etc.

Someone might take a while to find your ticket, so be patient when selling on the site.

How Much Does StubHub Charge to Sell Tickets?

When selling tickets, StubHub will charge you a fee. You won’t pay anything to list your ticket on StubHub.

StubHub will take a fee from your sales as soon as someone buys your ticket. There’s no fixed rate, but sellers have said it can be anywhere between 10% to 15%.

How Do You Sell Tickets on StubHub?

How Do You Sell Tickets on StubHub

Here’s how to sell your tickets on StubHub.

1- Go to the StubHub website and click Sell on the upper portion of the site.

2- Search for the ticket’s event.

Search for the ticket's event

3- Follow the prompts to list your ticket. If you haven’t yet, create an account on StubHub.

create an account on StubHub

4- Provide the seat location, delivery method, and price.

5- Acknowledge that you’ve read the terms and conditions.

6- Click Create Listing.

StubHub Reviews: What Do People Say About StubHub?

Most StubHub reviews are positive.

However, that doesn’t mean there aren’t negative StubHub reviews and experiences. The StubHub profiles on BBB.org and TrustPilot have a lot of negative reviews, too.

Many are about physical tickets not arriving, so I recommend going for instant tickets instead.

The consensus is that StubHub provides a positive experience.

Nonetheless, exercise caution and do your due diligence before buying tickets on StubHub to mitigate risks.

Are There Alternatives to StubHub?

If you want to find the best ticket prices, checking out alternatives to StubHub is ideal. Here are some of the most popular:

TickPick

TickPick

TickPick has an excellent buyer protection guarantee, just like StubHub. It also has no hidden service fees, meaning the price you see is the price you pay.

Ticket Exchange by TicketMaster

Ticket Exchange by TicketMaster

Ticket Exchange is the best site for sporting events. The website also has an authentication process, ensuring you avoid fake tickets.

Vivid Seats

Vivid Seats

Vivid Seats has a 100% guarantee with safe ordering and provides one of the largest independent ticket marketplaces for live events. They’re also the official ticket provider of ESPN events.

Seat Geek

Seat Geek

SeatGeek is much like StubHub. The main difference is that you have a rating system on SeatGeek for each listing to see how good of a deal you’re getting compared to other offers.

Is Buying Tickets on StubHub Worth It?

It depends on your research. All the information I gave is to help you make an informed decision.

After reviewing marketplaces and websites for many years, I can confidently tell you that StubHub is trustworthy. They’re a legitimate business that charges legitimate resale rates to turn a profit.

Just remember the rare instances of fake tickets or technical issues. In these cases, take advantage of StubHub’s buyer protection guarantee; reliable customer service representatives are ready to help you.

Frequently Asked Questions (FAQs)

Does StubHub Sell Gift Cards?

You can buy StubHub gift cards to give to friends, family members, or colleagues.

However, StubHub doesn’t sell gift cards for other marketplaces or brands, like Walmart or Amazon.

For Amazon gift cards, buying directly from the source is better. There are many legitimate ways to buy Amazon gift cards online and in-store.

Is StubHub as Reliable as Ticketmaster?

Ticketmaster is known to be a reliable ticket marketplace for sporting events. StubHub is reliable in many aspects, providing the same 100% guarantee.

Is SeatGeek or StubHub Better to Purchase Tickets?

That depends on what matters to you when buying tickets.

I like StubHub’s price transparency better. SeatGeek incorporates the fee into the price, meaning you don’t know what they’ll charge you.

SeatGeek is a ticket aggregator and not a marketplace, meaning it scours the internet for the best prices on concert, game, and performance tickets.

Does StubHub Guarantee a Ticket’s Authenticity?

StubHub has an efficient ticket authentication system. StubHub’s FanProtect Guarantee will safeguard you if you receive a fake ticket. That means you’ll get a refund or ticket replacement if your original ticket isn’t real.

Are StubHub Tickets Guaranteed? What Happens If I Get Scammed on StubHub?

You can contact StubHub customer service and tell them you received invalid tickets.

Once StubHub confirms your tickets are invalid, they’ll try to get you comparable tickets or better seating. If they can’t, you’ll get a refund.

Can You Dispute a Charge from StubHub?

If you want to dispute a charge from StubHub, contact their customer service first. Remember that StubHub doesn’t do refunds and returns apart from cases concerning fake tickets.

Are StubHub and Other Ticket Resale Websites Ethical?

There’s nothing wrong with reselling a ticket if you can no longer attend an event. However, there have been some concerns about ticket scalping by ticket resellers through these websites.

Some countries and states don’t allow a ticket reseller to scalp tickets onsite, but there are very few rules around scalping tickets online.

I recommend checking official channels first if you think you’re getting overpriced tickets. Only score tickets on StubHub as a last resort.

How Do Ticketing Agencies Like StubHub Make Money?

StubHub and other ticketing agencies and marketplaces often charge a resale commission on tickets. StubHub will make anywhere between 10% to 15% from a ticket seller. It also takes 10% from the ticket buyer.

When Is the Best Time to Buy Tickets from StubHub?

Ticket sellers tend to drop the price the closer you are to the game to ensure they still get their money’s worth. So I recommend buying a few days before the event or on the day itself.

However, there’s also the risk of running out of tickets if it’s a popular event. I recommend getting two to three options and waiting a few days after you find them before you buy. If the prices go down, buy the tickets.

The Bottom Line

I hope my guide on buying and selling tickets on StubHub helps you decide whether the site is the best option for you or if you should look for other platforms to buy or sell your event tickets.

Test StubHub after doing your due diligence. It could become your preferred place to pick up tickets to your favorite games, concerts, and events.

Written by: Omar Deryan

Founder of OJ Digital Solutions

Leave a Reply

Your email address will not be published. Required fields are marked *

Request a Quote

Do you need help with anything in particular? Fill out this form and we'll get back to you.