Why Is My Samsung TV Not Connecting to WIFI? Complete Guide

samsung tv not connecting to wifi

Omar Founder of OJ Digital Solutions

Table of Contents
Table of Contents

Wondering why is your Samsung TV not connecting to WiFi networks?

You’re not alone in this problem, and luckily, there are multiple solutions.

In this article, I’ll discuss 10 top reasons why this happens and what you can do about it. I’ll discuss 14 troubleshooting tips for the following issues.

  • Samsung TV not finding WiFi

  • Samsung TV wireless connection failed

  • Samsung 7 Series won’t connect to WiFi

I’ll also share some steps to connect your Samsung Smart TV to WiFi properly.

Let’s begin.

Samsung TV Not Connecting to WiFi: 10 Reasons

If your Samsung Smart TV won’t connect to WiFi, the most common reasons are an incorrect password or a weak WiFi signal.

Let’s take a deeper look into why your Samsung TV won’t connect to WiFi.

1 – Incorrect WiFi Password

A Samsung TV not connecting to internet is likely due to an incorrect password. Try to enter the password again before checking the other reasons.

2 – Weak Internet Connection

Another possible reason your Samsung TV will not connect to network is a weak WiFi signal. If your internet connection is spotty, slow, or very weak, the TV will struggle to pick up a signal.

3 – WiFi Router Distance

samsung tv not connecting to wifi

A WiFi router has limited reach. The farther your TV is from the unit, the weaker the WiFi signal.

Obstructions like walls and Bluetooth signals can also interfere with the signals. If you only have one router, it might be too far from your Samsung Smart TV.

4 – Hidden Wi-Fi Network

The problem might not be your Samsung Smart TV; it could be your Wi-Fi settings. If you’ve set your internet connection network settings to hidden or not broadcasting, your Samsung TV won’t find the wireless network.

5 – Damaged Wi-Fi Adapter

A damaged Wi-Fi adapter might not let any device, including your Smart TV, to connect. It’s often challenging to assess the damage aside from physical evidence. If other devices can’t connect to Wi-Fi, check the device.

6 – Incorrect DNS Setting

Although a bit technical, you might experience incorrect domain name system (DNS) setting problems. This means your Samsung Smart TV works, but it’s connected to the wrong DNS.

7 – Wi-Fi Incompatibility

Your Wi-Fi and Samsung Smart TV might use different networks. For example, your Samsung TV might only be compatible with 2.4 GHz while your Wi-Fi network is 5 GHz.

8 – Wi-Fi Router Software Update Needed

If you’re using an older wireless router, the modern smart TV might struggle connecting to Wi-Fi. The outdated firmware might be causing the network issues.

9 – Network Firewall

Network Firewall

If you’ve added a firewall to your network settings, new devices might not connect to the network. A firewall often blocks access for new devices not recognized by the network.

10 – IP Settings Conflict

If you use customized IP setting addresses, you’ll experience difficulty connecting with your Samsung TV unless you manually change the network settings.

These are some of the top reasons your Samsung TV won’t connect to WiFi. Determine which issue you’re experiencing to find the right fix for your problem.

Simple Troubleshooting Tips

Simple Troubleshooting Tips

Now that you know the possible reasons for your connection issues, let’s discuss some easy troubleshooting steps.

1 – Check the Wires.

Before you go through the rest of the steps, make sure all the wires are working and properly connected. Check for damages on the power cords, LAN cords, etc. Inspect the power supply, as well.

2 – Enter the Correct Password.

When linking your Samsung TV to your WiFi connection, ensure you’re typing the right password.

It’s challenging to use the TV remote, so choose the Show Password option while you’re typing.

After you’ve enabled it, see if you’re spelling your password correctly.

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3 – Restart Your Samsung TV.

Press the power button on the remote and hold it while the TV reboots. Release once the Samsung logo appears.

You can also do a manual restart by unplugging the TV’s power cord. Wait 60 seconds, then plug it in again.

You can also combine the two methods by turning off your TV through the power button, then unplug, then plug it in again, then turn it on again.

When the TV turns on, try connecting it to the wireless network again.

4 – Restart Your Network Devices.

If the previous step didn’t fix the issue, do the same to the modem and router.

Unplug your modem and router from the power source, wait a few minutes, then plug them in again. Make sure you don’t plug them in immediately to get rid of the residual power.

It’s best to restart both the TV and the modem.

5 – Test the Internet on Another Device.

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This step allows you to see whether the problem is with your TV or your router.

Get your smartphone, laptop, or any device that can connect to the internet. Then, try connecting it to the same wireless network.

If successful, then you know the issue is with your TV.

What if your Samsung Galaxy wont connect to WiFi, as well? The problem might be on the router or the internet service provider.

6 – Disconnect the Other Devices.

Some older router models limit the number of devices connected to it. It’s worth trying to disconnect the any device from the WiFi network to see if that fixes the issue.

The easiest way is to change the WiFi password. The most tedious method is to manually make the devices forget the network.

7 – Move Your Router Closer.

Samsung suggests to keep the TV within 15.2 meters of the router or modem. You might be able to solve your WiFi issue by moving one or the other closer.

8 – Use a Wired Connection.

Is your Samsung TV not picking up WiFi signals? Use an Ethernet cable instead.

A wired network delivers more consistent performance and better data security.

9 – Adjust the Date and Time.

If the date and time settings on the TV and the internet router don’t match, it might result in connectivity issues.

To adjust the date and time on your Smart TV, go to General and click on System Manager. Select Time, then click the Clock option.

If your Samsung TV is on Manual, change it to Auto. If it’s set to Auto, change it to Manual and enter the right date and time.

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10 – Use the Self-Diagnosis Feature via Smart Hub.

If you still have trouble connecting, run the Samsung TV Smart Hub self-diagnosis feature to identify the issue.

First, go to your Settings and open Support. Select Device Care and choose Self-Diagnosis.

Finally, click on Smart Hub Connection Test and see if it can identify your internet connection problems.

Advanced Troubleshooting Tips

1 – Check the Network Status.

If your Samsung Smart TV connected to the wireless network but it doesn’t have internet? Check your connection status.

Select Settings and choose Network under the General menu. Select Network Status.

Here, you’ll see the network strength based on how many bars you have. The more bars you have, the better your internet connectivity.

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Reset Network Settings.

Here, you can perform a network refresh by choosing the Reset Network option. Doing a network reset can help clear any errors or bugs that might be causing connection issues.

Change DNS and IPS.

On the same page, click IP Settings.

If it says Get automatically, change it to Manual. Input with your remote and click Ok to save.

If it says Manual, change it to Get automatically.

Either way, restart your TV after finishing.

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2 – Check the MAC Filter on Your Network.

Wireless routers can ban certain MAC addresses to connect to the network. If your TV’s MAC address is on the blacklist, then you’ve found the issue.

To check, type your router’s IP address in a web browser and enter your login credentials. Go to Firewall then choose MAC Filter.

See if there’s any banned addresses. If your TV’s MAC address is there, delete it or put it in the whitelist.

3 – Update the TV Software.

Make sure your Samsung Smart TV has the latest firmware. Normally, you can do it by going to the Update section of your TV.

However, you can’t do it without an internet connection. You’ll have to look for the latest firmware from the Samsung Support Page. Look for your specific TV model and download the latest version.

Store the contents into a USB drive. Plug this into your TV. The update should happen automatically.

4 – Update Your WiFi Router.

To update your router, use a device connected to it. Open a web browser and type its IP address. Log in to your account and navigate to the Firmware or Update section.

Download the update, then upload it to the router. Reboot the router after completing these steps.

5 – Perform a Full Factory Reset.

There might be some mix-ups in your Samsung Smart TV settings. If you can’t pinpoint it, you’ll have to do a factory reset to get the settings back to their default values.

Note: Doing this will wipe everything on your TV. The downloaded apps, like Netflix and Amazon Prime Video, will disappear along with your log-in information. You’ll have to redownload all the apps later.

To start the process, head to Settings, then click on General. After that, click Reset.

Your TV will ask you to input a PIN. If you haven’t changed this, your default PIN is 0000.

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Wait for the process to finish. Once your device returns to its original factory settings, you can try connecting it to WiFi again.

How To Connect Samsung TV to Your WiFi Properly

How To Connect Samsung TV to Your WiFi Properly

Forget the Wi-Fi Network.

If your TV has an active connection to your Wi-Fi, you have to delete it first.

  1. Click the Settings button on your TV remote.

  2. Go to General and select Network.

  3. Choose Open network settings, select Wireless.

  4. Click Manage Saved Networks.

  5. Find your internet connection and choose Delete.

This will disconnect your TV from the Wi-Fi.

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Connect Your TV to Your WiFi.

Here’s the proper way to connect your device.

  1. Go to Settings on your TV’s remote.

  2. Head to General and click Network.

  3. Select Open Network Settings.

  4. Choose the WiFi.

  5. Enter your password and click Done.

  6. Press OK.

Try the 2.4 GHz and 5 GHz Connections.

While selecting the WiFi, you might see two network options: 2.4 GHz and 5 GHz. Try both options to see if one would work.

If 5 GHz doesn’t appear, your TV model might not be compatible to it.

Additional Info on Connecting Your Samsung TV to Your WiFi

How To Connect Samsung TV to WiFi Without an Adapter

Luckily, you don’t need a separate USB stick WiFi adapter for your Samsung Smart TVs. This is because the device can automatically connect to your WiFi.

How To Connect Samsung TV Without Remote

How To Connect Samsung TV Without Remote

Download the Samsung SmartThings app on your phone and link it to your TV. This will allow you to control your TV using your smartphone.

How To Connect Old Samsung TV to WiFi

The process for connecting old and new Samsung TVs is the same. You need to go to Settings, then General, and finally Network.

How To Connect Old Samsung TV to WiFi

However, ensure your Samsung TV can connect to the internet. Contact Samsung Support for help.

Frequently Asked Questions

Will My Internet Speed Affect My Samsung TV’s Connection?

Yes. If your internet is choppy, you’ll experience lags in your streaming services. Your Smart TV might also regularly disconnect from the internet.

Why Did My Samsung TV Forget WiFi Network?

If your Samsung TV forgot your WiFi, this might mean you’ve made changes to either your settings or WiFi. If this happens, simply reconnect to your network using my guide above.

Can I Use a USB WiFi Dongle in a Samsung TV?

Can I Use a USB WiFi Dongle in a Samsung TV?

No. A Samsung Smart TV doesn’t need a WiFi dongle because it has built-in WiFi capabilities. If your TV doesn’t have built-in WiFi, then you need a compatible dongle.

Can You Hack a Smart TV Without WiFi?

If hackers compromise your WiFi network, they might access your Smart TV. However, your TV is safe if it doesn’t have a connection to your WiFi.

Why Is My WiFi Not Working On Samsung TV But Working on Other Devices?

Your Samsung Smart TV settings might have issues. Try to reset network settings. If that doesn’t work, try a factory reset.

Why Is My Samsung TV Not Showing WiFi Networks?

Your Samsung TV might be having trouble catching WiFi signals. Try moving the router closer or buying a mesh to extend the signal.

The Bottom Line

I talked about everything you need about Samsung TVs and why they’re not connecting to Wi-Fi.

I hope one of my solutions above fixes your TV and internet connectivity issues. Explore each reason and troubleshooting step until you find one that works.

If you’re still having difficulties, you might have to contact Samsung.

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