If you’re a regular Walmart shopper, you have likely asked, “What are Walmart customer service hours (or Walmart guest services hours)?”
Fortunately, you’ve come to the right place.
I wrote this guide to discuss everything you need to know about Walmart customer service hours.
I’ve had several personal experiences with Walmart customer service.
With my experience and research, I can confidently provide accurate and helpful information on Walmart’s customer service hours and options.
Walmart customer service hours vary by location, but most stores are open from 7:00 a.m. to 11:00 p.m.
I will provide further details on Walmart’s customer service offerings to help you maximize your time.
Let’s begin
Walmart Customer Service Hours: Opening and Closing Times
What time does customer service open at Walmart? What time does customer service close at Walmart?
This section aims to answer these two questions.
When it comes to customer service hours, Walmart usually opens at 7:00 a.m. and closes at 11:00 p.m. However, these hours can vary by location, so check the store hours online or call the customer service hotline to confirm.
How To Find Walmart Customer Service Desk Hours
Three of the most convenient ways to find Walmart service desk hours are through the Walmart Service Desk Locator, Walmart’s mobile app, and by contacting customer service directly.
Using the Walmart Store Locator
Visit the Walmart website and go to the Store Finder page to use the Walmart store locator. From there, enter your zip code or city and state to find the nearest Walmart store.
Choose your nearest local store and click Store detail to display your preferred store’s opening and closing hours, including the hours of the specific store’s services.
Using the Walmart App
Open the Walmart app on your smartphone and tap the Services icon at the bottom of the screen.
Select Store Services, then tap Customer Service to view your preferred Walmart store’s operating hours.
You can also use the app to contact customer service via the Contact Us feature.
Contacting Walmart Customer Service
You can contact Walmart Customer Service by phone, live chat, email, social media, or in person at the customer service desk in your local Walmart store.
Note: Walmart’s hours are subject to change, so check the store’s hours online or call the customer service hotline to confirm.
Walmart may update its customer service hours, so having the latest information is best.
What if the Walmart Service Desk Is Closed?
If the Walmart service desk is closed, you can still contact customer service using the live chat feature on the Walmart website or mobile app or send an email through the contact form on the website.
What Services Does Walmart Customer Service Center Provide?
The customer service center of Walmart stores provides various services to assist customers with different issues.
Customer Returns
Any Walmart customer service representative can assist customers with returns of items they purchased at Walmart.
Customers can bring the item to the customer service desk for a refund or exchange (Walmart terms and conditions apply.).
Walmart customer service hours for returns are typically from 7:00 a.m. to 11:00 p.m. (depending on the location).
Employee Complaints
Customers can also bring employee complaints to the attention of Walmart’s customer service center.
For instance, if a customer had a negative experience with a specific customer service representative, the customer can file a complaint at the customer service desk.
Problems With the Store
If customers encounter problems with the store, such as store layout or equipment issues, they can report it to the customer service desk for resolution.
Theft
Customers can report instances of theft to the customer service desk, and Walmart’s security team will take appropriate action.
Out-of-Stock Items
If customers cannot find a specific item in stock, they can inquire at the Walmart customer service desk. The customer service representative can inform you when the store will restock the item.
Price Matches
Customers can inquire about Walmart’s Price Match policy or get a price match at the customer service desk.
MoneyCenter
Customers can inquire about the MoneyCenter services available at Walmart, such as cashing checks or sending money, at the customer service desk.
Stamps
Walmart also provides stamps at the customer service desk, making it a convenient option for customers who need to mail letters or packages.
Applications for a Walmart Credit Card
A customer service representative can provide information on the application process and any available promotions or discounts for customers interested in applying for a Walmart credit card.
Whether it’s returns, employee complaints, or other services, Walmart’s customer service team dedicates itself to helping customers find the best solutions.
Other Customer Service Options That Walmart Provides
If you can’t find the information you need about Walmart’s customer service hours using the methods I’ve discussed, don’t worry.
Walmart offers various customer service options to help shoppers receive assistance.
Call Center
Call 1-800-925-6278 (1-800-WALMART) to connect with a customer representative who can help with various issues, including returns, product inquiries, or complaints.
Walmart’s call center provides a convenient option for customers who prefer to speak with a representative directly over the phone.
The call center operates 24/7, meaning you can contact Walmart’s customer service team anytime.
Note: Wait times may vary depending on call volume, so be patient and allow enough time to speak with a representative.
Walmart Mobile App
The Walmart Mobile app offers various customer service options, including contacting customer service through live chat or email. It also provides Walmart customers with the convenience of online shopping.
It’s an excellent option for customers who prefer to access customer service features on the go without making a phone call or visiting the store.
Walmart Associates
In addition to customer service desks, Walmart stores have various associates to assist customers with their needs.
These associates can answer product questions, locate items within the store, and provide assistance with various issues.
Frequently Asked Questions (FAQs)
What Time Does Customer Service Open at Walmart?
What time does Walmart customer service open in the morning?
Walmart customer service is typically available at 7:00 a.m.
Note: Customer service hours vary by location, so check the store hours online or call the customer service hotline to confirm.
What Time Does Customer Service Close at Walmart?
What time does Walmart customer service close?
Walmart customer service often closes at 11:00 p.m. but may vary depending on the location. It’s better to check the store’s hours online or call the customer service hotline.
What Should I Do if Walmart Customer Service Is Closed?
Customers can try using the live chat feature on the Walmart website or mobile app or send an email through the contact form on the Walmart website.
Is Customer Service Open 24 Hours at Walmart?
No. Customer service isn’t open 24 hours at Walmart.
How late is Walmart customer service open?
The typical operating hours for the Walmart customer service desk are 7:00 a.m. to 11:00 p.m.
Live chats and phone calls are available Monday through Friday from 8 a.m. to 9:30 p.m. Eastern time.
What Time Can You Make Returns at Walmart?
The exact time you can return items at Walmart may vary by location.
However, Walmart usually accepts returns during regular store hours. Confirming their return policy and hours with your local Walmart store before going there is best.
How Do You Contact Walmart Customer Service?
There are several ways to contact Walmart customer service.
You can call the customer service hotline at 1-800-925-6278 (1-800-WALMART), use the live chat feature on their website or mobile app, send an email through the contact form on their website, or visit the customer service desk at your local Walmart store.
Can I Chat With Walmart Customer Service?
You can chat with Walmart customer service through the live chat feature on their website or mobile app.
Go to the Contact Us section and select the live chat. A representative will then contact you to assist with any questions or concerns.
How Does Walmart Handle Complaints?
Walmart’s dedicated customer service team handles complaints and resolves customer issues.
Customers can file complaints at the customer service desk in their local Walmart store, contact Walmart’s call center or use the live chat feature on the company’s website or mobile app.
Walmart aims to resolve complaints as quickly and efficiently as possible. The company encourages customers to continuously provide feedback on their experiences to improve customer service.
Does Walmart Have Online Chat Support?
Yes. Walmart offers online chat support through its website and mobile app. You can access the chat feature by clicking the Chat with us button on the Walmart customer service page.
You can also choose the Contact Us option in the mobile app, then tap the Chat option.
The chat feature lets you communicate directly with a Walmart customer service representative to get help with various issues, including returns, product inquiries, and complaints.
How Do I Use the Walmart Hotline?
To use the Walmart hotline, call 1-800-925-6278 (1-800-WALMART) and follow the prompts to speak with a representative.
How Do I use Walmart’s Live Chat feature?
To use Walmart’s live chat, visit the Walmart website and click the Help link at the bottom of the page. The website will direct you to the Contact Us page, where you can choose the Chat with Us option.
A chat window will appear, and the website will connect you with a representative to assist you with your issue.
Note: Live chat availability may vary depending on the time of day and the volume of customers, so be patient and wait for a representative to become available.
Is Walmart Customer Service Open on Holidays?
Walmart customer service hours are typically open on most holidays, but hours may vary by location.
What Time Does Customer Service Open at Walmart on Sunday?
Walmart’s customer service desk typically opens at 7:00 a.m. on Sundays but may vary depending on the location.
What Time Does Customer Service Close at Walmart Today?
Wondering about Walmart in-store customer service hours because you need to return an item today?
You can find your nearest local store by going to the Walmart website and using the Walmart store locator.
Navigate to the Store Finder page and enter your zip code or city and state to find the nearest Walmart store.
You can also use the Walmart app on your smartphone to find your nearest store by enabling location services or manually entering your zip code.
Select a store to view the store hours, contact information, and services available at that location.
Where Can I Find Info on Walmart Service Desk Hours?
You can use the Walmart Store locator on the website or mobile app to find Walmart’s service desk hours. You can also call the store’s customer service hotline to confirm Walmart customer service hours today.
The Bottom Line
I hope my guide gave you all the information on Walmart customer service hours.
Use the information in this guide to navigate Walmart’s customer service hours and options, including finding the nearest Walmart store and contacting a representative through various channels.
You can maximize your shopping experience with Walmart Plus if you’re a regular Walmart shopper.
