The Best Chatbots For Ecommerce (Which One Greatly Benefits Your Business)

best chatbots for ecommerce

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Ecommerce chatbot tools have become increasingly popular because they can help businesses boost sales and conversions.

Consider using an ecommerce chatbot if you’re looking for ways to improve your ecommerce business, especially your customer service operations.

If you’re not familiar with ecommerce chatbot tools, don’t worry. I can help you.

In this article, I discuss six of the best chatbots for ecommerce that can help streamline your customer service and boost your business profits.

I also provide tips for choosing the best ecommerce chatbots you can choose for your business.

Let’s begin.

The Best Ecommerce Chatbot Tools

Here are six of the best ecommerce chatbot examples.


Tidio is one of the best ecommerce chatbot tools for ecommerce websites because it allows instant customer support by assisting customers in tracking their orders.

Tidio can even help customers determine whether or not a specific product is available. Integrating the Tidio chatbot with your inventory is quick and easy.

Tidio- best ecommerce chatbot tools for ecommerce

The chatbot also uses natural language processing (NLP) technology to determine the customer’s query.

This chatbot simplifies the customer journey by quickly offering customers a solution. There are also chatbot templates that help streamline the implementation procedure.

Here are Tidio’s features, pros, and cons.


  • Allows a speedy installation (either through snippet or plugin)
  • Visual-building interface
  • CRM, e-commerce platforms, and social media integration
  • Send messages to the live chat representative
  • Desktop and mobile applications


  • Tidio gives its users a free plan
  • NLP technology adds to its AI capabilities
  • Easy-to-use chatbot templates


  • Can’t manage customers on social media platforms like Twitter and Instagram or messaging apps like Whatsapp
  • Misses opportunities to engage with people quickly

Get started with Tidio today!


Botsonic is a No-code AI chatbot that can be trained on your own data. Just upload all the URLs and files, and the chatbot will answer queries like a human.

This feature is designed to help SMBs set up their customer support instantly.

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Botsonic AI chatbot builder is an NLP-based AI chatbot builder with GPT-4 powers that can act as a single source of answers for all your customer interactions.

This allows a dynamic user experience, that can rival human interaction.


  • Seamless integration to your system
  • Flexible branding options
  • Custom-trained on your data
  • Analyze the chats and improvise based on the answers


  • Easy to setup
  • No tech skills needed to start


  • Botsonic is available as part of the Writesonic web app, so you will need to pay for Writesonic app to access Botsonic.
  • AI still has limitations when it comes to complex queries, so it might not be effective to technical companies.

Get started with Botsonic today!


Chatfuel is just one of the many ecommerce chatbot tools for ecommerce businesses.

Many regard Chatfuel as one of the best ecommerce chatbot tools for social media platforms like Facebook and Instagram. Chatfuel can be helpful if you want to offer customer service on Facebook Messenger or Instagram Direct Messenger.

best chatbots for ecommerce

Chatfuel is one of many chatbot examples that free you from all coding duties. You don’t need expert coding skills to use it.

Even free FAQ templates are available, which you can display when an AI chatbot is currently interacting with a customer.

Its user-friendly UI makes it simple to create a Facebook Messenger chatbot. Simply drag and drop content blocks to create functionality flows.

Here are some key features, pros, and cons of Chatfuel.


  • Provides free FAQ templates
  • Real-time lead qualification
  • Linked to Facebook adverts
  • Simple and intuitive interface
  • No coding requirements


  • Provides analytics reports
  • Quick and easy to build
  • Plans are free for up to 50 users
  • Customer onboarding is simple
  • Integrated third-parties


  • Primarily a chatbot for Facebook Messenger and Instagram
  • Relies on third-party integrations

Get started with Chatfuel today!


Ada is one of the top ecommerce bots for online Merchants. It interfaces quickly with APIs, customer service tools, and social media outlets.

Ada allows you to create sophisticated conversation flows with ease. Customers can also connect with live agents when necessary.

 Ada-best ecommerce chatbot

Ada also has machine learning and client data protection capabilities.

You can also integrate with an API to recommend items, book ahead, or add any other details you want to your chatbot.

This tool’s primary downsides include the absence of voice assistance and in-chat payment processing.

Here are Ada’s notable features, pros, and cons.


  • AB Testing
  • AI/Machine Learning
  • API
  • Alerts / Escalation
  • Appointment Management
  • Augmented Analytics
  • Auto-Responders
  • Automated Responses


  • AB testing to assess the effectiveness of replies
  • Various levels of user access to the chatbot
  • Gathers and keeps customer information in storage


  • Setting up a staging and testing environment might be challenging.
  • Can’t alter analytics reports

Get started with Ada today!


Botsify is another ecommerce solution that can grow your sales and improve your support processes.

This chatbot provides data storage so that your ecommerce AI bot platforms can understand how to pose similar queries in the future. It even offers media blocks to help your chatbot add additional intrigue to the conversation.

Botsify -best ecommerce bot

Botsify also lets you create interesting conversational forms for your clients. It’s easy to include these forms at any time during the dialogue.

Customers can even use the live chat feature, which enables operators to immediately enter the conversation if they believe the chatbot cannot resolve a customer’s issues.

Here are Botsify’s features, pros, and cons.


  • Lets you acquire new leads using conversational forms.
  • Available in multiple languages
  • Creates chatbots for messaging services
  • Integrates across multiple platforms
  • Reports ranging from simple to complex


  • Predicts customer queries
  • It tends to be faster in comparison to other bots available


  • Can be costly
  • WhatsApp app is only available to Android users


MobileMonkey is one of the best ecommerce chatbot tools that use AI-powered technologies to improve interaction and quickly respond to customers. It is ideal for agencies, start-ups, and small ecommerce companies.

MobileMonkey-best ecommerce chatbot

This chatbot is well-known for being able to integrate with several messaging systems. MobileMonkey supports Facebook Messenger, WhatsApp, and Instagram Direct Messages, among others.

MobileMonkey allows you to respond to inquiries on platforms outside your ecommerce website. This tool’s unified chat inbox has the chat histories from all your other platforms.

Here are MobileMonkey’s features, pros, and cons.


  • Analytics and reporting
  • Chatbot creator for several platforms
  • Lead magnets
  • Unified chat
  • Automation in marketing
  • Ready for use chatbot template formats
  • Switching to live chat


  • Easy to use
  • Quick setup
  • Provides solutions for all kinds of clients


  • Very basic framework
  • Doesn’t integrate with any other platforms except Facebook Messenger

Get started with Mobilemonkey today!

Octane AI

Octane AI is a chatbot software ideal for brands that use ecommerce platforms like Shopify for their online store options.

This chatbot offers access to a no-code interface that enables you to make conversational pop-ups to increase engagement.

Octane AI-best ecommerce chatbot

You can use Octane AI with many messaging platforms, assisting you in giving clients an experience across all channels. Use this feature to re-engage customers who abandoned their shopping carts and exited your website.

Here are Octane AI’s key features, pros, and cons.


  • Integrates with Facebook Messenger, Shopify, and Klaviyo, among others
  • Creates customized messages
  • Creates an omnichannel consumer experience
  • Comprehensive reporting on all marketing operations
  • Sales automation


  • Seamless integration
  • Helps you get qualified leads
  • Easy-to-use pre-built templates


  • Not suitable for many platforms other than Shopify
  • Lacks analytical capabilities

Get started with Octane AI today!

What Is An Ecommerce Chatbot?

What Is An Ecommerce Chatbot

An ecommerce chatbot is a computer program that simulates human conversation.

Businesses use chatbots to communicate with customers or prospects in place of live representatives. Chatbots can answer questions, provide solutions, and promote and sell products.

There are many different chatbots available, but the two most popular ones are rule-based and AI chatbots.

A rule-based chatbot is programmed to respond to specific questions or commands.

Meanwhile, an AI chatbot uses artificial intelligence (AI) to understand and respond to queries.

AI chatbot use has increased in recent years. Customers value AI chatbots for their accurate product suggestions, enhanced customer service, and self-service capability.

How Do Ecommerce Chatbots Work?

How Do Ecommerce Chatbots Work

Ecommerce chatbot solutions work by interacting with customers or prospects via chat. Businesses can use them to answer customer questions, provide automated customer support, or promote and sell products.

Customers type a message into the chat window to interact with a chatbot. The chatbot then analyzes the message and responds accordingly by offering information, answering a question, or providing instructions.

Chatbots are technologies for customer service that support human activities. They can be beneficial for answering straightforward questions and providing round-the-clock customer service.

However, businesses should only use a chatbot solution to supplement traditional customer service.

While ecommerce chatbots can shorten wait times and offer quick fixes to straightforward ordering and delivery concerns, you will still want human customer service agents to handle more complicated scenarios.

How Can Ecommerce Chatbots Help My Business?

Here are the benefits of using a chatbot for your ecommerce business.

Boosts Conversion Rates.

The conversion rate is the percentage of people who complete the desired action. You calculate it by taking the number of people who completed the desired action after seeing an offer and dividing that number by the total number of people who saw the offer.

If your ecommerce or online store gets 100 visitors and two of those visitors purchase an item, your ecommerce store would have a two percent conversion rate.

Chatbots can help if you’re not happy with your current conversion rate. Chatbots can interact with customers or prospects on your behalf and guide them through the purchase process.

A chatbot can be just what you need to increase your conversion rate.

Improves Customer Satisfaction.

Customer satisfaction is a customer’s level of happiness with a product or service. You must satisfy your customers if you want repeat business and positive word-of-mouth.

benefits of using a chatbot for ecommerce business

Chatbots can help improve customer satisfaction by providing quick and efficient customer service.

They can answer questions, provide information about products or services, and resolve issues. This fast and convenient service will help increase customer satisfaction.

Improves Your Lead Generation Efforts.

Lead generation is the process of converting strangers into leads or potential customers.

Ecommerce chatbots can help lead generation by collecting information about prospects and then passing that information to human sales representatives.

Chatbots can help you follow up with hot leads and turn them into paying customers.

Boosts Sales.

Sales are the number of goods or services you sell within a specific period. Chatbots can help if you’re looking to increase your sales.

Chatbots can promote products or services to prospects. They can provide product information, answer questions, and even close sales.

Chatbots can help increase your sales

Reduces Costs.

Customer support costs are the expenses you incur for providing customer service. These can include call center fees, live chat fees, and email support fees.

Chatbots can help reduce support costs by providing self-service options that let customers find answers to their questions without contacting a live representative.

Using a chatbot can help save money on support fees and free your staff to handle more complex issues.

Provides 24/7 Customer Service.

Chatbots are available 24 hours a day, seven days a week, meaning you can provide round-the-clock customer service.

24/7 customer service is crucial if you have customers in different time zones or if your business also operates 24/7.

Using a chatbot ensures you can help regardless of the time.

Offers A Personalized Experience.

Personalization is the process of customizing content and experiences to meet the needs and interests of specific individuals.

You can offer personalization by using data from cookies, previous interactions, and demographic information.

Personalizing your customers’ experiences makes them feel valued and appreciated. Chatbots can help you achieve this goal by collecting data and using it to personalize content.

Personalize your content to foster deeper customer relationships, increasing sales and repeat business.

How To Choose The Right Ecommerce Chatbot For Your Business

Here are the factors you need to consider to choose the best ecommerce chatbot for your business.


Prices for the best ecommerce chatbot tools can range from a few dollars per month to a few thousand dollars per year. Choose a chatbot that fits your budget but still provides you with the needed features.


Ecommerce chatbots are all different.

Some are simple and only provide basic features, while others are more complex and offer a wide range of features.

Consider the features you need, then find a chatbot that provides most, if not all, of those features.

Here are some crucial ecommerce chatbot tools and features you should consider.

  1. Customer targeting features
  2. A/B testing options
  3. Multi-language support
  4. Pre-made templates
  5. Integration capabilities
  6. Analytics and reporting
  7. Notifications

Customer Support

Some chatbots come with 24/7 customer support, while others only offer limited support. Consider the level of support you need, and then choose a chatbot that provides it.

Business Goals

Ecommerce chatbots can help you achieve various business goals.

Do you want to increase sales? Reduce support costs? Provide a better customer experience?

Consider your business goals, then choose a chatbot that can help make it easier for you to achieve those goals.

Business Size

Businesses of all sizes can use ecommerce chatbots.

However, some chatbots are better suited for small businesses, while others are ideal for large companies or enterprises.

Your chatbot should be one that can keep up with your business size. It would be unwise to use an ecommerce chatbot designed for small businesses if you run an enterprise.


Some chatbots are only compatible with specific platforms.

For example, Shopify has a chatbot called Kit, which is only compatible with Shopify stores.

Amazon also has a chatbot called Amazon Lex, which is only compatible with Amazon products. Choose a chatbot that is compatible with the ecommerce platform you’re using.

Frequently Asked Questions (FAQs)

What Are Smart Chatbots?

Smart chatbots use AI to provide engaging and personalized customer experiences.

Smart chatbots use complex algorithms used to speed up query processing and analysis.

AI allows chatbots to understand queries and respond in a natural language, creating a more human customer experience.

What Type of AI Do Chatbot Vendors Use?

There are different types of AI that chatbot providers can use.

The most common type of chatbot AI is rule-based AI, which uses a set of pre-defined rules to respond to customer queries.

Other types of AI include machine learning and natural language processing (NLP). Machine learning is a more advanced form of AI that allows chatbots to learn from customer interactions and improve over time.

NLP is a type of AI that helps chatbots understand human language and respond accordingly.

The Bottom Line

Using successful ecommerce chatbots is a great way to provide client support, increase sales, and improve the customer experience. Chatbots can also save you time and money by automating tasks.

Hopefully, reading my guide has made it easier for you to choose your own ecommerce chatbot platform.

If you’re looking for additional ecommerce tools, check out my guide on the best ecommerce platforms for enterprises.

Written by: Omar Deryan

Founder of OJ Digital Solutions

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