If Amazon sent you the wrong item, you’re in the right place.
In this guide I’ll show you how to return, replace or even get a refund for the item that you received.
This works even if you received the correct item but with wrong size, color, or even if something is slightly different.
Read my step-by-step guide on what to do if Amazon sent the wrong item.
Amazon Sent Wrong Item? Here’s How to Return or Replace Your Product
You have 30 days from the delivery date to return the incorrect item to Amazon. If they delivered the wrong item, you’ll have the option of replacing the item or requesting a refund directly from your account. Sometimes Amazon even allows you to keep the wrong item and send you the correct one.
If the 30 day window has passed, you will have to pay for both the original item and the replacement.
Here’s the process I followed to fix the problem directly from my Amazon account.
1- The first thing you need to do is contact Amazon customer care. You should land on a page that looks like this (if you’re logged in).
2- Next click on the problematic order. If it’s not from the options, click on “help with a different item“
3- You should click on Return or replacement
4- Then click on different than what was ordered.
5- Then, click on Received completely different item
6- Now click on Start a return or replacement
If you click on I need more help, you’ll have the option to request a phone call, or to use the “chat with us” option.
Select what you prefer. Use the Chat with Us option for the quickest way to get a resolution.
Once you have contacted customer care, they will work with you to determine the best way to resolve the issue.
If the 30 days have passed, you will see an error message like this one:
If not, they Amazon will show you how to return the package. Usually, you don’t need the original package to return an item to Amazon.
They will just show you a printable return label that you can attach on the item or new package.
In some cases, Amazon may not have the correct item in stock and may offer you a refund instead. If this happens, you will be able to choose whether to receive a refund or to select another item of equal value.
Does Amazon Offer A Refund Or Exchange If They Send The Wrong Item?
Whenever customers report an incorrect order to Amazon, the company will either send a replacement for the item or issue a full refund to your credit card, including import fees deposit if applicable, based on the customer’s preference according to the Amazon wrong item policy.
Customers should submit a return request, and within 3-5 days of the request being approved, Amazon will provide a new tracking ID number for the replacement package.
In some cases, Amazon lets customers keep the wrong item delivered to them and still send them the right Amazon package. This doesn’t happen often, but it can happen if they phone you or you chat with them.
In fact, when dealing with an Amazon customer service representative directly, they will usually suggest that the customer keep the incorrect item as a gift to compensate for the inconvenience.
If you decide to fill out the report unwanted package form, although it’s the easiest method, it will most likely force you to return the incorrect item.
So if you received a wrong item from Amazon and you would like to keep it, the best thing to do is to contact a live customer service agent for support. In this case, you will receive your correct order while also keeping the incorrect item.
How Long Will It Take For Amazon To Process Your Refund Request?
If you prefer to request a refund instead of a replacement item, Amazon will process your refund as soon as they confirm that you received the wrong item. This may also happen if the correct item is out of stock.
It takes Amazon about two business days to process the refund after they receive your item, which could take up to 25 days.
After that, you’ll have to wait three to five days for the money to appear in your bank account. However, you will receive an email notification from Amazon as soon as the refund has been processed.
Why Did Amazon Send Me The Wrong Package?
There are a few reasons why Amazon may have sent you the wrong item. One possibility is that they mixed up your order with someone else’s. This means that the wrong item was sent to your address by mistake.
Another possibility is that the seller may have sent the wrong item to Amazon, and then Amazon sent it to you. This is more likely to happen if you ordered a used or refurbished item from a third-party seller on Amazon.
Another possibility is that the listing for the item you ordered was inaccurate, and Amazon sent you what was listed on their site. This also happens if the seller changes the listing after you’ve already placed your order.
If you’re not sure why Amazon sent you the wrong item, the best thing to do is to contact Amazon customer service for help.
Is It Easy to Return A Wrong Item From Amazon?
Yes, it’s super easy to return a wrong item from Amazon. You can do it by filling out a refund and replacement form on the Amazon website or contacting customer service.
If you fill out the form on the Amazon website, you’ll need to select a reason for the return and print out a return label.
You can use a thermal printer to print it at home
Nevertheless, some customers have reported issues with Amazon not having received the returned item or Amazon charging their account for the product when attempting to return the incorrect item sent.
So it’s best that you obtain a tracking number from your Amazon drop-off or local post office whenever you are returning an incorrect package to guarantee that it arrives at the Amazon’s fulfillment center.
FAQ – Frequently Asked Question
What To Do If I Accidentally Returned The Wrong Item To Amazon?
If you accidentally returned the wrong item to Amazon, you can contact customer service for help.
Accidentally returning the wrong item to Amazon will result in a longer wait time for your refund, as Amazon will have to confirm that you received the wrong item before they process your refund.
If the item you sent back is incorrect, you may not be able to get a refund or replacement.
What To Do If Amazon Sends You Two Items?
You can either keep both items or return one to the seller. If you choose to keep both items, you will not be charged for the extra item. If you choose to return one of the items, you will be refunded for the incurred shipping fees by the seller since they sent you the extra item by mistake.
Amazon Sent Me The Wrong Item; Can I Keep It?
If you receive a wrong product from Amazon and you would like to keep it, the best thing to do is to contact a live customer service agent for support. In this case, you will receive your correct package while also keeping the incorrect item.
If you choose to fill the online form on the Amazon website, you will be required to return the incorrect item.
What To Do If Amazon Product Arrives Damaged?
If you receive a defective item from Amazon, you can return it for a refund or replacement. You will need to contact customer service and have your order number ready.
It’s also helpful to have photos of the damage or defective product ready to send to customer service. They may ask you to return the item, but you will not be charged for shipping. If you do not have a photo of the damage, you can take one when you contact customer service.
The Bottom Line
If Amazon sent the wrong item, you don’t have to worry. It will be very easy for you to fix the situation to your advantage.
You can either return the item and get another one, or request a refund, or even have the original item sent to you while keeping the wrong package.
Keep in mind that it may take Amazon a few days to process your refund or replacement order and you will receive an email notification from Amazon as soon as the refund has been processed.
I hope this article was helpful in solving your wrong dilemma! Comment down below if you have any questions on this topic.