Many Amazon customers have experienced the frustration of receiving the wrong item from the online retail giant.
Maybe the package has shown up on the doorstep in the wrong size, color, or even with the wrong item inside.
If you’re one of those who ever panicked and thought “Amazon sent me the wrong item, what should I do,” I’m here to help!
Read my step-by-step guide on what to do if Amazon sent the wrong item.
Table of Contents
What To Do If Amazon Sent Wrong Item?
If you’ve ever had an Amazon order go wrong, you know the panic that sets in when you realize that your package is not what you expected.
Maybe you ordered a book but received a toy instead. Or maybe you were expecting a new shirt but got a used one instead.
Receiving the wrong package from Amazon can be frustrating, but don’t worry – there is a process in place to fix the problem.
The first thing you need to do is contact Amazon customer care.
You can reach out to them by phone, email, or live chat. I would generally recommend using the live chat option, as it will be the quickest way to get a resolution.
You can also have them call you.
Once you have contacted customer care, they will work with you to figure out the best way to resolve the issue.
How Do I Contact Amazon About The Wrong Item?
If you have received the wrong item from Amazon, the first thing you should do is contact Amazon customer service. You can reach them by phone at 1-888-280-4331 or by email at cs-reply@amazon.com.
Be sure to have your order number and the ASIN (Amazon Standard Identification Number) of the item you received handy when you contact customer support. The ASIN is a ten-digit code that is unique to every product on Amazon.
In your email or phone call, explain to customer service that Amazon shipped the wrong item. Include as many details as possible, such as what the wrong item is and why it is not what you ordered.
Amazon’s customer service team will work with you to resolve the issue as quickly as possible. In most cases, they will send you a return shipping label so that you can send the wrong item back to them.
Once Amazon receives the wrong item, they will send out the correct item to you as soon as possible. You may even receive an email notification from Amazon letting you know that your replacement items are on the way.
In some cases, Amazon may not have the correct item in stock and may offer you a refund instead. If this happens, you will be able to choose whether to receive a refund or to select another item of equal value.
Returning The Wrong Item To Amazon
You have 30 days from the date of delivery to return the incorrect item to Amazon. You will have to pay for both the original item and the replacement if you return it after the deadline.
To get a replacement, you’ll need to do the following:
Step 1: Go to your Amazon account and sign in.
Step 2: Go to the Orders page.
Step 3: Next to the item you would like to replace, click on Return or replace items.
Step 4: In the Reason for Return menu, select a reason for the replacement.
Source: sellercentral-europe.amazon.com
Step 5: Return the incorrect item using the return shipping label made available to you.
When Amazon processes your return request and confirms that the wrong product was sent to you, they will also refund the entire postage cost as well as the Import Fees Deposit.
Does Amazon Offer A Refund Or Exchange If They Send The Wrong Item?
Whenever customers report an incorrect order to Amazon, the company will either send a replacement for the item or issue a refund, based on the customer’s preference according to the Amazon wrong item policy.
Customers are given their refund within 3-5 days of the request being approved, and Amazon will provide a new tracking ID number for the replacement package.
In some cases, Amazon let’s customers keep the wrong item delivered to them, and still send them the right package. Whereas filling out the online form on the Amazon page is the easiest method to deal with a wrongly delivered package, this approach will obligate customers to return the incorrect item.
When dealing with an Amazon customer service representative, they will usually suggest that the customer keep the incorrect item as a gift to compensate for the inconvenience.
If you receive a wrong item from Amazon and you would like to keep it, the best thing to do is to contact a live customer service agent for support. In this case, you will receive your correct order while also keeping the incorrect item.
How Long Will It Take For Amazon To Process Your Refund?
Some people will prefer to have a refund instead of a replacement item. If this is the case, Amazon will process your refund as soon as they confirm that you received the wrong item. This may also happen if the correct item is out of stock.
It takes Amazon about two business days to process the refund after they receive your item, which could take up to 25 days.
After that, you’ll have to wait three to five days for the money to appear in your bank account. However, you will receive an email notification from Amazon as soon as the refund has been processed.
Why Did Amazon Send Me The Wrong Package?
There are a few reasons why Amazon may have sent you the wrong item. One possibility is that they mixed up your order with someone else’s. This means that the wrong item was sent to your address by mistake.
Another possibility is that the seller may have sent the wrong item to Amazon, and then Amazon sent it to you. This is more likely to happen if you ordered a used or refurbished item from a third-party seller on Amazon.
Another possibility is that the listing for the item you ordered was inaccurate, and Amazon sent you what was listed on their site. This also happens if the seller changes the listing after you’ve already placed your order.
If you’re not sure why Amazon sent you the wrong item, the best thing to do is to contact Amazon customer service for help.
Is It Easy to Return A Wrong Item From Amazon?
Yes, it’s easy to return a wrong item from Amazon. You can do it by filling out a form on the Amazon website or by contacting customer service.
If you fill out the form on the Amazon website, you’ll need to select a reason for the return and print out a return label.
Customers who correctly fill out the replacement and refund forms and return the item within the time specified on the form will find Amazon’s process for returning the incorrect item to be very easy.
Nevertheless, some customers have reported issues with Amazon not having received the returned package or Amazon charging their account for the product when attempting to return the incorrect item sent.
Customers should obtain a tracking number from their Amazon drop-off or local post office whenever they are returning an incorrect package to guarantee that it arrives at the Amazon’s fulfillment center.
FAQ – Frequently Asked Question
What To Do If I Accidentally Returned The Wrong Item To Amazon?
If you accidentally returned the wrong item to Amazon, you can contact customer service for help.
Accidentally returning the wrong item to Amazon will result in a longer wait time for your refund, as Amazon will have to confirm that you received the wrong item before they process your refund.
If the item you sent back is incorrect, you may not be able to get a refund or replacement.
What To Do If Amazon Sends You Two Items?
You can either keep both items or return one to the seller.
If you choose to keep both items, you will not be charged for the extra item. If you choose to return one of the items, you will be refunded for the incurred shipping fees by the seller since they sent you the extra item by mistake.
Amazon Sent Me The Wrong Item; Can I Keep It?
If you receive a wrong product from Amazon and you would like to keep it, the best thing to do is to contact a live customer service agent for support. In this case, you will receive your correct package while also keeping the incorrect item.
If you choose to fill the online form on the Amazon website, you will be required to return the incorrect item.
What To Do If Amazon Product Arrives Damaged?
If you receive a defective item from Amazon, you can return it for a refund or replacement. You will need to contact customer service and have your order number ready.
It’s also helpful to have photos of the damage or defective product ready to send to customer service. They may ask you to return the item, but you will not be charged for shipping. If you do not have a photo of the damage, you can take one when you contact customer service.
Source: experiencestack.co
The Bottom Line
Has Amazon sent the wrong item? Don’t worry! There are a few different things you can do to fix the situation.
You can either contact customer service or fill out the online form on the Amazon website.
If you choose to fill out the online form, you will be required to return the incorrect item.
However, if you would like to keep the incorrect item, you can contact customer service for support.
Keep in mind that it may take Amazon a few days to process your refund or replacement order.
You will receive an email notification from Amazon as soon as the refund has been processed.
