We all know Costco for their low-priced furniture, making it an excellent destination for someone looking for an affordable mattress.
However, it may be tricky to try this bed accessory out before purchasing it. What if you’re not satisfied with your original purchase?
Fortunately, Costco is also popular for its customer-friendly approach, and its mattress return policy is no exception.
In this guide, I’ll explain everything about the Costco mattress return policy, including navigating in-store returns, getting a full refund, and understanding the requirements.
What Is Costco?
Costco is a membership warehouse club where you can purchase items at cheaper prices than other big-box stores.
You need a Costco membership card to enter the warehouse and enjoy the low prices. A non-Costco member can only buy from the store’s pharmacy using cash, debit card, or Costco Shop Cards.
Aside from food and grocery discounts, Costco membership privileges also include these perks:
Clothing and home goods discounts
Insurance and health discounts
Annual rewards of up to 2% on eligible products at the Costco warehouse
What Is the Costco Mattress Return Policy?
Costco stores accept returns on mattresses purchased in their warehouse. It’s a part of their Risk-Free 100% Satisfaction Guarantee, which also includes items like mattress toppers and mattress accessories.
You don’t have to jump through hoops to get a refund. Costco bed return policy is more generous compared to IKEA, Walmart, and other big-box retailers.
You only have to follow these steps:
Go to your local Costco store with the item you want to return.
Head to the returns counter.
Tell the staff you want to return the mattress, mattress topper, memory foam, or another bed accessory.
Get your refund.
It’s as easy as that, but here are some things to note about the mattress returns policy.
What’s the Costco Mattress Warranty Period?
The discount store doesn’t have a time limit for returns of mattresses or other bed accessories.
Some customers have even returned their mattresses successfully after two years of purchase.
Can I Return a Mattress in Used Condition?
If you’re not satisfied with your bed or mattress, you can return it anytime, as long as it doesn’t have signs of frequent use, like stains, lumps, and squeaky or creaky sounds.
Costco’s mattress return policy stipulates that a manager will inspect the returned mattress to determine whether the store will accept the return request or not.
Do I Have To Be a Member To Return a Mattress to Costco?
Yes, so make sure to bring your membership card.
However, the Costco mattress return policy also covers gifted items. All you need is the membership number of the person who originally purchased it.
The store will verify the purchase in the transaction history then initiate the return.
However, gift mattresses returned to the store won’t provide the money to the same card used for buying it. It will give the refund to the person returning it.
While you’re in the store, you can buy food as a non-member using the Costco cash cards.
Can I Return an Opened Mattress Box to Costco?
Costco doesn’t care whether the box is still sealed or opened. The mattress doesn’t even have to be in its original box.
You can return mattresses after you have opened or even used them, as long as they are in like-new or pristine condition.
Do I Need a Receipt?
Costco’s return policy is generous, so you don’t need the receipt when returning a mattress.
Whether you want to return a Costco crib mattress, a waterbed, an air mattress, or a foam mattress, you don’t have to show a receipt. You only need your Costco card to return this bed accessory.
Can I Return a Mattress for Any Reason?
Whether you want to return the mattress because you got the wrong size for your bed frame or you simply don’t find it comfortable after a few weeks of use, the retailer will accept it provided it looks clean and tidy.
Regardless of your reason, Costco will accept the mattress if it doesn’t show signs of frequent use.
Costco Return Policy for Most Products
Costco’s Risk-Free 100% Satisfaction Guarantee means it will refund you the purchase price if you’re not completely satisfied with a product. This policy applies to most items purchased on their warehouse, with a few exceptions.
Additionally, Costco return policy for most products has no time limit. In short, you can return a mattress a few months or years after purchasing it.
However, the no-time limit rule doesn’t apply to certain electronics and appliances, which have a 90-day window from date of purchase. Here’s a list.
Refrigerators above 10 cu. ft.
Also, Costco’s policy doesn’t apply to items a limited useful life expectancy, such as:
Costco Online Return Policy
If you purchased your mattress online, Costco will refund it, including the shipping and handling fees, to the card you used to place your order. Simply put, the retailer will not charge you for the return shipping.
Follow this step-by-step guide to return the Costco mattress you bought online.
1 – Visit Costco.com and log into your account.
2 – Click Orders & Returns.
3 – Select the Return or Replace Items button next to the order.
4 – Follow additional instructions to complete your return or replacement request.
5 – The retailer will email you additional instructions for large items like beds and mattresses.
Will Costco Pick Up Mattress Return?
If you don’t have a pickup truck to carry large items like a mattress back to the nearest Costco location, you can call the store to schedule a pickup.
The Costco furniture return pickup service is available for online returns.
After making a return request, Costco will contact you within five to seven business days using the phone number listed on your order. You must set up a time for the Costco carrier to come by and pick up the mattress.
How Will I Receive My Refund?
What is Costco’s return policy on mattresses regarding cash and card refunds?
If you purchased your mattress or any item with a Costco cash card or Costco credit card, the store will refund to your account instead of giving you a cash refund.
Nevertheless, you can get cash back if you prefer this option. The only time the store will not give a cash refund is if the customers paid with a credit card.
Refunds and Returns for In-Store Purchase
The store will refund money to the same card or bank account used for paying.
Note: No one can make a return request on behalf of the original buyer (you) unless they are listed as relatives on your membership card.
Refunds or Returns for Online Orders
Did you know you can return mattresses or any items you ordered online at any Costco warehouse?
Costco.com will refund not just the purchase price but also the handling fees. Just make sure you print the return label, which you can access through your Costco online account.
The online process can take a bit longer to process, especially when you’re also claiming a new mattress replacement online.
You have to schedule a mattress pickup then wait until they complete the process.
How Long Does It Take to Get My Refund at Costco?
The time frame for Costco’s refund process varies from location and product. However, most customers can expect to receive their refunds within a week.
If there are delays, it might be due to the card issuer.
Call Costco’s customer support team if you don’t receive your refund after ten business days.
How To Check the Status of Your Costco Refund
The easiest way to check the status of your refund to contact Costco’s customer service team. The store will give you information about the refund and discuss options with you.
Alternatively, you can log into your Costco account and follow these steps:
Click Orders & Returns in the upper right corner of the screen.
Log into your account.
Select View Order Details next to the returned item.
Click View Return/Refund Status.
You’ll see the status of your refund (or replacement) status.
If applicable, you’ll see a return shipping label you need to print so you won’t pay any shipping and handling fees.
What Does Costco Do With Returned Mattresses?
The discount store operator works with multiple third-party companies that buy and resell its returned items.
These third-party companies grade the returned mattresses from A, B, C, to D. Generally, they restore these items to their original condition before reselling them online or at auctions.
When state law allows it, Costco sometimes donates the returned mattresses to charities and homeless shelters.
Frequently Asked Questions (FAQs)
Can I Return a Mattress to Costco After 2 Years?
Yes, as long as the Costco mattress has no signs of frequent use and damage.
Is It Easy to Return a Mattress to Costco?
Yes. You don’t have to show a receipt or return a mattress with its original packaging. Simply show them your membership card to initiate the return and refund process.
Is Costco Furniture Returnable?
Yes, the membership warehouse club allows customers to return furniture if they’re unsatisfied with their purchase.
To complete the return, you need your membership card and all the parts and pieces that came with the furniture. You don’t need the receipt or original packaging to request a return.
Does Costco Have Restocking Fees?
No. One of the many great benefits of having a Costco membership is that you won’t pay for restocking fees even if you return large items like mattresses, televisions, and furniture.
Can You Return a Mattress Without the Original Receipt?
Yes. Costco’s mattress return policy does not require customers to show the original receipt. However, you need to bring your membership card.
Can I Return a Mattress to Costco If It’s Past the Manufacturer’s Warranty?
Yes, because technically speaking, there is no time limit on how long you can wait to return most items to Costco. However, returning a mattress after its life expectancy is unethical and may get your membership revoked.
Can You Return a Mattress at Costco Simply Because You Don’t Like It?
Yes. It doesn’t have to be defective or an incorrect order (size, color, firmness level, etc.) to initiate the return process. As long as you’re not getting a good night’s sleep, you can return the mattress to Costco.
How To Return Mattress to Costco If You Bought It Online?
You have two options to return a mattress you bought online: Go to any Costco warehouse or initiate the refund process through your purchase history at Costco.com.
What Items Cannot Be Returned at Costco?
This is the list of items you cannot return at Costco:
Tires, batteries, and other products with a limited useful life expectancy
Customized products like personalized cards, mugs, calendars, banners, etc.
What Happens If You Return Too Much at Costco?
If you return too many items at Costco, there’s a high chance the store will flag your account. It’s considered an abuse of the policy, so Costco might terminate your lifetime membership.
The Bottom Line
The Costco mattress return policy clearly shows the retailer’s customer-centric approach. Costco even has gas stations on most of its parking lots to give members a holistic and convenient shopping experience.