Navigating Burlington Return Policy: Everything To Know

burlington return policy

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Table of Contents

What is the Burlington return policy?

You can return bought items within 30 days of purchase, provided with the original receipt or the shipment confirmation mail.

It’s best you return unopened and unused products in their original packaging.

But you might also ask, does Burlington accept returns without a receipt?

Return policies can be hard to understand.

However, with my experience and research, I can give you steps to ensure your returns go smoothly, including how to get a refund.

Keep on reading for your Burlington hassle-free returns.

Let’s start.

What Is Burlington’s Return Policy?

For most of your purchases, whether in-store or online, you can return items within 30 days for any reason.

The online return policy also states to return the items to the store location or the address indicated on the label. Otherwise, you may incur return shipping charges.

The Burlington return policy with receipt is pretty straightforward: you only have to bring the item and the receipt.

Note: Burlington processes returns through a third-party verification process and system approval.

Burlington reserves the right to decide on refund restrictions or refusals.

Here’s the general return policy that applies to most items, in-store and online.

Within 30 days
Return Timeframe30 Days
Proof of PurchaseRecommended (may vary)
Prepare Photo ID (Driver’s license, passport, etc.)
Item ConditionNew, unworn, good condition
Original Packaging?Yes
Return MethodIn-store / Mail
Restocking Fee?None

What Items Can’t Be Returned To Burlington?

While Burlington’s generous return policy applies to most products, there are some exceptions, such as:

  • Swimsuits

  • Breast pump and breast pump accessories

  • Fabric by the yard

  • Assembled items

  • Final Sale Items

  • Jewelry

  • Electronics

What Is the Burlington Holiday Return Policy?

Holiday purchases follow different rules.

In 2020, for example, purchases from October 14 to December 6 were returnable until January 5 of the next year.

If you bought after December 7, purchases would follow the regular 30-day return policy.

The retailer announces its Burlington Christmas return policy every year. Make sure you keep an eye on the updates regarding the Burlington Holiday Return policy when holiday shopping.

What Is the Burlington Return Policy After 30 Days?

For merchandise returned after 30 days, you’ll receive a merchandise credit (minus service fees).

Keep in mind that Burlington doesn’t always accept returns, depending on the third-party service provider.

You can expect different results according to the Burlington return policy. 90 days, for example, might have lower chances.

What Is the Burlington Policy for Returned Layaway Merchandise?

For layaway deposits, payments, and returned layaway merchandise, you’ll also receive merchandise credit.

What Is Burlington Return Policy Without Receipt?

Does Burlington accept returns without receipt? No worries!

You can still return items but remember to bring your own photo ID proof.

Burlington might collect your ID details and return transaction history, then input them into the processor’s system where legally allowed.

Burlington will refund you in merchandise credit for the lowest selling price.

What Is the Burlington Return Policy for Members?

Congratulations if you sign up for the Burlington Loyalty Program, as you can enjoy extended returns at specific stores.

You can make returns within 45 days of purchase instead of the usual 30-day return window.

However, remember every return goes through a verification process and system approval.

Burlington shoppers in this program will also enjoy these additional benefits:

  1. Choose between receiving e-receipts or printed copies for any sale or return at Participating Locations. However, e-receipts aren’t available for completed Layaways.

  2. When you complete a layaway transaction, you’re eligible for a $5.00 bonus merchandise credit.

How Does Burlington Refund Policy Work?

Burlington’s refund policy depends on the payment method you used, the purchase type, and whether you have a receipt or not.

In general, Burlington will process the refund directly to the original form of payment according to the Burlington return policy. Debit card transactions with PIN are an exception, though.

Moreover, it may vary among layaway items and non-receipted returns.

Here’s a general overview of Burlington’s refund policies:

Expect to receive your refund within 14 business days of receipt of your return.

Refund Method
General PolicyOriginal Form of Payment
Check PurchaseOriginal Account
Debit Cards with PINCash Back
Completed Layaway MerchandiseMerchandise Credit
Receipted Returns After 30 DaysMerchandise Credit
Non-Receipted ReturnsMerchandise Credit (for the lowest selling price)
Returns after 60 DaysMerchandise Credit (for the lowest selling price)
PayPal– PayPal account (for items returned by mail)
– Merchandise credit (for items returned in-store)

How To Return Purchases to Burlington: 2 Ways

Returning Items In-Store

Follow these simple steps for a smooth return process:

1- Head to a nearby Burlington store with your shipment confirmation email or the payment receipt, along with your details.

image 2

2- Head to the reception desk. A Burlington store associate will scan the shipping confirmation mail or original receipt and then process your return through third-party inspection.

3- You’ll receive your refund in the original payment method once you successfully return your item.

Remember: Burlington uses third-party service providers to process your return requests.

Returning Items by Mail

Ready to return your product online by mail?

Follow these simple steps:

image 3

1- To start a return by mail, grab a Return ID number. You just have to reach out to a Burlington associate through Contact Us.

2- For Burlington gifts, include the order number and buyer’s name.

3- After Burlington deducts shipping and handling charges, expect your refund within 14 working days.

7 Tips to Make Your Burlington Returns Effortless

1- Check the Store’s Return Policy.

Before heading to the store, review their return policy to understand the timeframe, required item condition, and any required documentation.

Note it may differ per item type, so ensure you know what policies apply to the merchandise you want to return. 

2- Keep the Receipt. 

Having the original receipt helps the staff process your return faster.

3- Keep the Packaging.

As much as possible, keep the item in its original packaging and ensure it’s in pristine condition. 

4- Bring Identification.

You may need to present a valid ID for Burlington to process your return, especially if you don’t have your receipt. 

5- Be Polite and Patient.

The staff at Burlington are more likely to help you quickly if you’re courteous and patient during the process.

6- Choose Off-Peak Times.

Avoid weekends and busy hours if possible. You might enjoy shorter wait times, and you might get more attention from staff.

7- Use a Secure Shipping Method.

For a secure return, consider using UPS or another trackable shipping method when returning your items via mail.

Frequently Asked Questions (FAQs)

Can I Return A Burlington Gift Card?

No, you can’t return a Burlington gift card once you receive it.

What If I Paid With Both A Credit Card And A Burlington Gift Card?

Burlington will refund your credit card up to the amount billed. As for the rest of the amount, you’ll receive merchandise credit in a new Burlington merchandise gift card.

Can You Return Items To Any Burlington Store?

Yes, you can return items to any Burlington store as per the Burlington return policy. Different store locations usually still follow the same rules. Just remember to follow Burlington’s return policy guidelines for a smooth experience.

What Is The Burlington Perfume Return Policy?

If you buy fragrance to Burlington, it follows the standard 30-day return window, accompanied by the original receipt and must be in its original packaging and in new condition.

What Is Burlington Return Policy Without Tag?

Burlington’s return policy without a tag typically allows returns within 30 days from the purchase date. However, you’ll generally need to provide original form of proof of purchase, like a receipt or order confirmation.

The item should also be in new, unused condition, even if the tag is missing.

Depending on the details of the return, Burlington refunds will go to the original payment method, payment form, or merchandise credit.

Is There A Burlington Exchange Policy?

If you’re returning an item to a store, you have two options:

  • Exchange it for anything in the store.

  • Get store credit.

The credit will match the current selling price. Keep in mind that you can’t do cash or credit card refunds in stores.

The Bottom Line 

Always remember, when initiating a return, remember to include the return confirmation mail along with the required details for a seamless refund process, according to Burlington’s guidelines.

I hope you now know how to navigate Burlington Coat return policy and procedures.

With these valuable inputs, you’re all set for hassle-free Burlington returns!

You should also learn about the different policies at your favorite stores, such as Bloomingdale’s return policy, for a worry-free shopping experience.

Written by: Omar Deryan

Founder of OJ Digital Solutions

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