Your Ultimate Guide to the Dillards Return Policy

dillards return policy

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Did you recently buy something from Dillard’s and are unsatisfied with your purchase? Will the Dillards return policy let you return the item and get a refund?

Fortunately, Dillard’s accepts returns within 30 days of your purchase. However, this policy has various terms and conditions depending on the item and your payment method.

Don’t worry because I’ll explain everything.

I wrote this article to help you navigate the intricacies of Dillard’s return policy for in-store purchases, online purchases, and more.

What Is the Dillards Return Policy?

The Dillard’s return policy states that you can return items within 30 days of the purchase date for a full refund. This policy applies to in-store and online purchases, and you can return both types of purchases to the nearest Dillard’s store.

Here’s a summary table of the Dillard’s return policy.

Return timeframe30 days
Proof of PurchaseReceipt number or POP Number
Item ConditionItem purchased should be unused and unwashed
Original PackagingMust have original packaging
Return MethodMail (in case of online purchase) or in person (for in-store purchase)
Shipping ChargesBuyer is responsible for any shipping charges
Restocking FeeBuyer must pay the appropriate restocking fees

What Items Can’t You Return To Dillard’s?

While you can return most items to Dillard’s stores, some are ineligible for returns.

  • Permanently on-sale items with other discounts on top

  • Clearance items marked down by 65% or higher

  • Items with original tags removed

  • Personalized items

  • Used products

  • Washed products

  • Underwear

  • Swimsuits with no hygienic seal

  • Shoes not in original packaging

What Is the Dillard’s Return Policy (No Receipt)?

Dillard’s still allows returns if you don’t have a receipt, but you must present another proof of purchase.

You can present the POP number on the proof of purchase label of the item you want to return.

You can also call Dillard’s customer service at 1-800-345-5273 or contact them via chat to ask them to locate your purchase. If you bought the item online, Dillard’s will have your order number on file.

Dillard’s won’t accept returns if you can’t present a valid proof of purchase.

How Does Dillard’s Refund Your Purchase?

Dillard’s will issue refunds in various ways, depending on your original form of payment.

Here’s a summary table of the Dillard’s refund policy.

Payment MethodRefund MethodRefund Processing Time
General PolicyRefunded original mode of payment with the same exchange rate as the item returnedOn-site
CheckYou will receive a cash refund.10 business days
AfterpayDillards gift cardOn-site
PayPalStore Credit7-10 business days
GiftsGift card or merchandise creditOn-site

You’re eligible for specific refund amounts if you have all the proper documentation.

However, Dillard’s won’t refund you for the return shipping fee and any duties or taxes you incurred. You also won’t get a refund if you paid via PayPal. You’ll get store credit instead.

How To Return and Exchange Items at Dillard’s

Returning your item to Dillard’s is easy. Here’s what you need to know.

Returning Items In-Store

Dillard’s in-store return policy allows free returns, exchanges, and refunds. You can return an online or in-store purchase to the nearest Dillard’s location by following these steps.

  1. Prepare the item that you want to return.

  2. Ensure that the item purchased is eligible for returns.

  3. Secure the original purchase receipt, box, tags, and any relevant proof of purchase.

  4. Head to the nearest Dillard’s store.

  5. Speak to customer service and say that you want to process a return.

  6. If the return is successful, you can claim your refund amount via your original form of payment. You might also receive a Dillard’s gift card or merchandise credit as a refund.

Returning Items by Mail

You can also return items by mail if you can’t go to a physical Dillard’s store. This process applies to both online and in-store purchases.

1- Secure the item that you want to return.

2- Use a desktop or laptop and go to the Dillard’s Return Form on your preferred browser.

image 25

Source: Dillard’s)

3- Fill out the necessary fields on the form.

4- Indicate whether you have a receipt.

5- If you have the original receipt, enter your receipt number in the required field.

Return form fields for original receipt and field for return number.

Source: Dillard’s

6- If you don’t have the receipt, enter the POP number instead.

Proof of purchase label (POP) number will be entered on the required field instead if you don't have the official receipt.

(Source: Dillard’s)

7- Review your information.

8- Choose Print Return Label.

Note: You must pay a non-refundable fee of $9.95 to use the Dillard’s return label.

9- Attach the return label to the outside of your package containing the item (or items) you want to return.

10- Drop the package off at your local post office.

11- After receiving your return, Dillard’s will refund you within seven to ten days.

Frequently Asked Questions (FAQs)

How Do I Return Something I Bought From Dillard’s?

You can return items to a physical store or by mail, whether you bought the item in-store or online. You can go to a Dillard’s physical store and tell one of the employees you want to return an item. If you can’t go to a physical store, you can return the item by mail.

Does Dillard’s Offer Refunds?

Yes. Under the Dillards refund policy, you can get a full refund (including the sales tax) if you return eligible items purchased online or from physical stores.

However, Dillard’s won’t refund shipping fees, customs taxes, or duties you incurred (for international orders).

Does Dillard’s Give Cash Back on Returns?

Yes. Dillard’s can give you a cash refund if you return an item to a physical store and present a cash receipt.

Can I Return Opened Makeup to Dillard’s?

No. You can’t return opened makeup. The Dillards makeup return policy says only makeup in original and unused condition is eligible for refunds.

What Is the Dillards Cologne Return Policy?

The Dillards return policy on fragrance includes perfume and cologne purchased in the last 30 days, but only if it’s in the original box.

Simply put, the Dillards perfume return policy doesn’t allow you to return opened perfume.

Does Dillards Have Free Returns?

Yes. You can get free returns for eligible items only if you return your purchase to a physical Dillard’s location. Dillard’s charges a $9.95 fee for its return shipping label if you want to return an in-store or online purchase by mail. The retailer doesn’t shoulder shipping charges.

What Is the Dillard’s Policy on Returning Clearance Items?

Dillard’s return policy on clearance items states that items marked down by 65% and above cannot be returned. Also, permanently reduced items with a discount on top of them aren’t eligible for return.

Can You Return Permanently Reduced Items to Dillards?

Yes, but with some limitations. Permanently reduced items with another discount on top aren’t eligible for returns. The same is true for items discounted at more than 65%.

What Is the Dillards Return Policy After 30 Days?

No. You can’t return products after 30 days of the purchase date.

The Bottom Line

Navigating the ins and outs of the Dillard’s return policy is essential if you want to return an item you bought from their stores. I hope my guide made the policy easier to understand.

Use the info in this guide for an easier, more streamlined process when returning items to Dillard’s.

Consider Macy’s if you’re interested in shopping at other stores like Dillard’s. However, learn about the Macy’s return policy before buying anything to avoid wasting time and money.

Written by: Omar Deryan

Founder of OJ Digital Solutions

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