Etsy is one of the most well-known places for handmade products, craft supplies, and vintage items. Knowing how to track an Etsy order is an essential skill if you often use this platform.
Etsy is different from other typical ecommerce platforms that sell mass-produced items that appeal to all consumers.
It typically attracts shoppers who want a creative and unique twist and those who need arts and crafts supplies for their hobbies.
These customers are the reason the top-selling categories on Etsy are crafts and supplies, handmade products, and jewelry.
Suppose you’ve jumped into this bustling marketplace for custom-made and artisanal products. In that case, you probably want to know how to track your Etsy order once you’ve made a purchase.
I can help you.
In this guide, I’ll show you the full process of etsy order tracking. I’ll also share information regarding Etsy’s shipping time, shipping costs, and other valuable insights into Etsy’s tracking system.
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Two factors determine Etsy’s shipping time.
First, it depends on how long it takes sellers to complete their orders, especially if the orders are for handmade or custom products that take longer to produce.
The seller also needs time to pack and apply shipping labels to your order.
Second, it depends on your location.
Etsy orders with local destinations take around 3 to 5 days to ship. On the other hand, Etsy orders destined for foreign countries might require a longer shipping time, sometimes even more than ten days.
To get an idea of how long you’ll have to wait for your order, look at the estimated delivery date to the right of your order.
Etsy calculates shipping time by combining processing time and carrier transit time.
However, it’s not an automatic system. Estimated delivery dates are available depending on the order’s shipping settings, which are put in place by the seller.
Unfortunately, not all Etsy sellers fix their settings to show the shipping time.
Etsy shipping procedures vary slightly from traditional retailers. Individual sellers are in charge of shipping, so there’s no hard and fast rule about shipping time.
Here are the steps in the Etsy shipping process.
- The buyer places an order.
- The seller receives the request and prepares the product.
- The seller packs the order and sends it out for delivery.
- The buyer receives the item they ordered.
Here’s how to find the Etsy package tracking information of your Etsy order.
- Sign in to your Etsy account or Etsy app.
- Go to Your account if you’re using a computer or to You if on the mobile app.
- Go to Purchases and reviews.
- Look for your order and tap it. You can see the shipping status to the right side of your order.
The shipping status tells you where your order is in the shipping process.
Here are the different shipping statuses:
- Not Shipped: the seller has not yet completed or updated your order on Etsy.
- Shipped: the seller has completed and sent your order.
- Pre-transit: the seller has added a tracking number, pending scanning at the shipping facility.
- In Transit: the order is on its way to you.
- Delivered: you have received the package and can now leave a review for the completed order.
But what if the estimated delivery date has lapsed, and your order status still shows as Not shipped?
In that case, your seller might not have sent it yet or forgot to mark the order as completed.
For clarification, visit your Purchases page and choose Help with order.
Unlike other ecommerce sites with an automatic tracking number, Etsy doesn’t require sellers to give you Etsy parcel tracking information.
Etsy will always inform buyers when sellers have shipped their orders, but the platform doesn’t require sellers to provide an Etsy tracking number.
If you didn’t receive an Etsy tracking number and your order is taking too long, you’ll need to contact the seller directly for more information.
You can track your Etsy order through both the Etsy website and the mobile app.
To track your order on your phone or tablet, go to the Etsy app and log into your Etsy account.
Tap You in the toolbar at the bottom, then go to Purchases & reviews.
Find the item you want to track and check the right side of the store’s name to see the shipment status.
There will be a Track package option if the tracking information is available. Click on this to view the status of your purchase.
The seller has not provided a tracking number if there’s no Track package option.
Using a computer to track your Etsy order is straightforward. Simply go to the Etsy website and log in to your account.
Once you’ve signed in, you can access your purchases from Etsy’s homepage.
Click on the user icon in the top right corner. It would appear as You.
Click Purchases and Reviews.
Look for the item you want to track and find the Track Package option beside it.
If the product is no longer there, but the seller has marked it as shipped, it means the seller hasn’t provided a tracking number.
If you don’t have an Etsy account, you can’t use the website or the Etsy app for parcel tracking.
However, Etsy will send you shipping notification emails once the seller has shipped your package. The emails will also show you the estimated delivery date.
The emails will also contain more detailed tracking information or a Track package option if the seller has made it available.
Etsy purchases typically stay in pre-transit for two to five days until the seller hands the package to the carrier and the carrier scans it for tracking.
Several factors may cause a parcel to be in prolonged pre-transit status.
For example, the seller might have the parcel ready for pickup, but the shipping service still has not collected the package.
The carrier could also have picked up the parcel but hasn’t scanned the shipping label into their system.
Unfortunately, you cannot. The order number is entirely different from the tracking number and won’t help you track your Etsy order.
Check your tracking information first if you haven’t gotten your order yet. See if the seller has already sent the item.
If you don’t have a tracking number, contact the seller to ask about the status of your order.
If the carrier has delivered your order, but you haven’t received the item, there are a few more things you can try.
Check with your neighbors to know if they received your parcel by mistake.
You can also enlist the help of your local post office to locate your package. Provide the tracking number, the name of the shipping service, and your shipping information.
If all else fails, open a case so Etsy can step in and help you. You may also ask the seller to assist you with filing a claim with the shipping carrier.
Tracking an order can be more confusing on Etsy than on other ecommerce platforms. That’s because Etsy isn’t responsible for shipping orders.
Each seller is responsible for sending orders and may use various shipping methods.
It also bears repeating that products on Etsy are frequently handmade or custom-made.
Thus, they would take longer to make and prepare for shipping, unlike mass-produced items on other ecommerce platforms.
That said, loyal shoppers on Etsy know that the unique items they find on this platform are worth the wait and the effort it takes to track their orders.
After all, each product on Etsy is a work of craftsmanship by creative entrepreneurs who offer discerning shoppers unique treasures you won’t find elsewhere.