Have you ever been excited to receive your Amazon package only to realize Amazon delivered to wrong address?
As someone who’s ordered countless Amazon products and not always received them on time, I know how frustrating it is. You’re not alone.
Fortunately, there are many things you can do to resolve the situation.
I wrote this guide to teach you the methods I’ve used whenever Amazon sent my orders to the wrong address.
Let’s begin.
What To Do If Amazon Delivered to Wrong Address
If your order status on Amazon says Delivered, but you don’t have the item, you can wait up to 48 hours to see if it arrives. If your package doesn’t arrive after 48 hours, you can contact Amazon Customer Service to request a refund or replacement item.
I will explain these methods in more detail below.
The Amazon Package Says Delivered, But You Don’t Have It
Seeing your Amazon package say Delivered when you don’t have the product can be confusing. However, you don’t have to worry yet.
Here are a few things you can do.
Wait up to 48 hours to see if the package will arrive.
Note: According to Amazon’s Help & Customer Service page, packages can sometimes say Delivered up to 48 hours before arrival.
If the package doesn’t arrive after 48 hours, contact Amazon Customer Service for more answers by following these steps.
1. Go to the Amazon website and log in to your account.
2. Hover over Account & Lists.
3. Choose Customer Service from the dropdown menu that appears.
4. You’ll see a new page asking, Do you need help with a recent item, [Your Amazon Profile Name]? Choose the item from the list Amazon shows on the page.
5. Click Help with a different item if the package isn’t on Amazon’s list of most recent items.
6. Choose the item from the list on the new page that appears or click Show more items if you still can’t see the item in question.
7. Click the item once you find it, and a new menu will appear.
8. Choose the option appropriate for your situation or concern.
9. Choose The entire package is missing from the next menu that appears.
10. Choose I need more help.
11. A new page will appear asking whether you’d like to request a phone call or chat with an Amazon Customer Service representative. Choose whichever is more convenient for you.
Here are other steps you can take.
- Check the Amazon Shopping app for the notification and image of your missing package. The image will show where the delivery personnel left the package.
- Amazon relies on third-party courier services like the USPS, UPS, and FedEx to help deliver packages. Contact the appropriate courier for more information if Amazon isn’t the party responsible for delivering your order.
- Ask your neighbors if they received any Amazon packages addressed to you.
- Post on your neighborhood’s, Homeowners Association’s (HOA), or building’s social media pages, groups, or forums regarding your missing package.
- Walk around your neighborhood or building floor to check if Amazon left the package at the front door of another house or apartment.
- Check the footage on your doorbell camera (if you have one) to see if someone took the package from your doorstep.
- Check other surveillance cameras in your neighborhood or area.
- File a police report if you see footage of someone taking the package from your doorstep.
Amazon Sent the Item to An Incorrect Address
Amazon’s goal is always to deliver a positive customer experience. However, its employees are humans who can sometimes make mistakes. Human error is normal, understandable, and part of every job.
Don’t worry if Amazon personnel delivered to the wrong address. You can contact Amazon Customer Service for resolution.
Follow the instructions I discussed in the previous section for chatting with or phoning customer service at Amazon. You can request a refund, replacement, or re-delivery of your package.
If Amazon delivered to the wrong house and you choose a replacement, Amazon will send you the same item again for free.
Reasons Why Amazon Packages Get Delivered To The Wrong Address
Here are the most common reasons packages get delivered to the wrong address.
- You entered incorrect information, like the wrong apartment, building, or house number, in your mailing address on the Amazon website.
- You recently moved to a new apartment or house in the same neighborhood and neglected to delete your old address on Amazon and enter your new one.
- You misspelled your street name.
- There are punctuation mistakes in your Amazon mailing address, including missing commas, apostrophes, full stops, or incorrect spacing that transform two words into one or change their meaning.
Example: E. Abbey’s Street instead of W. Abbey’s Street
- A courier misreading the address on the parcel is more common than you think, especially since Amazon delivery personnel make hundreds of stops daily.
It’s not always Amazon’s fault your item was not sent to the correct address.
You must also be responsible and ensure you enter accurate and up-to-date personal, payment, billing, shipping information, and other order details in your Amazon account.
Ensuring you enter the correct info prevents delivery issues like your items being sent to the wrong house. Doing so also lets you avoid calling or chatting with Amazon’s customer service to resolve the issue.
How To Avoid Amazon Delivering Your Package to the Wrong Address
Was your Amazon package delivered to the wrong house? Here’s how to prevent a mistaken delivery from happening again.
Enter the Correct Address on Amazon.
A customer entering incorrect information is one of the most common reasons Amazon delivers to wrong addresses.
Thus, ensuring you have the right address on Amazon before placing an order is the easiest way to prevent a delivery issue.
Double-check your street name, apartment number, apartment name, and other relevant details.
Include two phone numbers or contact info to provide the Amazon delivery driver with multiple methods of contacting you.
Track Your Parcel Regularly.
Amazon will provide you with your order’s tracking notification and info as soon as it’s available. Take advantage of this info and track the status of your package regularly.
Keep Your Communication Lines Open.
Always check your mobile device or phone when you order items from Amazon and expect delivery. Make it easy for Amazon’s delivery services to contact you when they’re about to deliver your item to prevent them from dropping off the package at the wrong address.
Does Amazon Hold Sellers Responsible When Items Are Sent to the Wrong Address?
Amazon reviews each situation carefully to assess the reason for delivery or shipping issues and who’s responsible for those issues.
However, issues with the shipping label or tracking number, handling, or package delivery aren’t the sellers’ responsibilities.
The Amazon third-party seller is only accountable for abuse or form violation against the customer. Thus, sellers aren’t generally held accountable for wrongful deliveries.
If you put the correct delivery information, and Amazon still delivered your item to the wrong house, you can easily request a refund or a replacement item.
If you think the issue with your order lies with the seller, you can contact the seller on Amazon directly to resolve the issue.
Can I Get a Refund if My Package Was Delivered to the Wrong Address?
Here’s how to request a refund from your Amazon account if your package was delivered to the wrong house.
1. Go to the Amazon website and log into your account.
2. Hover over Account & Lists.
3. Choose Orders from the dropdown menu that appears.
4. Find the item that Amazon delivered to the wrong address.
5. Click the Problem with order option.
6. Click Request refund and describe the issue in the Comments field to request a refund.
7. Click Continue.
8. Choose Refund from seller to your [original payment method and click Continue to submit your refund request.
Can I Keep Amazon Packages That I Mistakenly Receive?
Yes. Legally speaking, you can keep any package delivered to you by mistake.
According to the Federal Trade Commission, keeping wrongful deliveries is legal.
However, legal and ethical are two different things.
There may not be legal consequences to keeping someone else’s package, but that doesn’t mean it’s the right thing to do.
If the situation were reversed, you wouldn’t want another individual keeping your Amazon order they mistakenly received because you paid for it.
Alerting Amazon customer service about the mix-up and working with them to return the package to its rightful owner is the best thing to do.
Remember, all packages have tracking info. A package’s rightful owner can show up at your doorstep looking for their order if they know Amazon dropped the parcel off at your address.
How Do I Return A Package to Amazon if I Didn’t Order It?
Here’s how to return a package Amazon wrongfully delivered to your address.
- Ensure the package was a delivery mistake. Determine if any of your friends or relatives sent you a surprise gift.
- Ensure the package isn’t part of a brushing scam where fraudsters purposely send unsolicited parcels to people.
- If you didn’t order anything from Amazon and are sure nobody sent you a gift, report the package using Amazon’s Report Unwanted Packages online form.
- Alternatively, you can keep the package, contact the recipient name listed on the package personally, and wait for them to claim it.
Frequently Asked Questions (FAQs)
Does Amazon Customer Service Refund Stolen Packages?
Yes, Amazon refunds stolen packages.
You’ll have to contact the seller directly and inform them you haven’t received your package.
Then the person should offer you a refund or replacement package. If that doesn’t happen, contact Amazon customer care to help you.
Will Amazon Refund if the Package Was Delivered to the Wrong Address?
Yes. You can request a refund by logging into your Amazon account, going to your Orders page, and following the steps I outlined earlier.
Who Is Responsible if Amazon Delivered to the Wrong Address?
It depends. If you entered incorrect shipping information, you are responsible for the error.
Amazon is responsible if you entered the correct address and the delivery driver sent your package to a different location. In this situation, Amazon will gladly refund or send you a replacement.
Can I Track the Amazon Delivery to the Wrong Address?
Yes. You can log into your account on the Amazon Shopping mobile app and check the notification and image of your missing package. You should see where the delivery driver dropped off your item.
If the delivery driver dropped off the package at a neighbor’s doorstep, you can visit them and ask if they received a parcel meant for you.
Amazon Delivered My Order to a Different State. What Do I Do?
You have two options:
- Request a refund.
You can request a refund from Amazon by following the steps outlined in this guide. Don’t forget to explain the situation in detail in the Comments field when requesting a refund.
- Request a replacement item.
If you need the item and don’t mind waiting a few more days to receive it, you can request Amazon to send you the same item again for free.
The Bottom Line
I hope my guide has given you insight into the solutions available when Amazon sends your order to an incorrect address.
Just remember not to panic. These issues are often not serious, and Amazon makes it easy for shoppers to request refunds or replacements.
To avoid future delivery problems with your parcel, I recommend learning how to track your Amazon package.
